Terms & Condition

TERMS & CONDITIONS

PEASE READ THESE TERMS AND CONDITIONS BEFORE ACESSING, USING THE SITE. THE USAGE OF ANY PART OF THE SITE INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

By accessing or using the Ventrip Site, you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree to be bound by these Terms, you may not access or use any part of the Site. These Terms constitute a binding legal agreement between you as an individual user (“you” or “your”) and Ventrip (“Ventrip,” “we,” “our,” or “us”). You are not authorized to access the Site unless you are at least 18 years old and are able to enter into legally binding contracts.

We may modify, change or amend these Terms at any time to comply with any regulatory requirements or if there are changes to our business practices. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at the time. Please review these Terms periodically for changes. By continuing to use any part of the Site after such changes to these Terms, you hereby agree and consent to these changes and its application to you.

SCOPE OF SERVICES

Through our Site, Ventrip provides an online platform where you can browse temporary accommodation such as hotels, resorts, holiday rentals, or other services (“Services”). Users can make bookings of services provided by hotels suppliers or any other service suppliers (“Suppliers”) on the Site. By placing an order through the Site, you will be able to book temporary accommodation. We will provide a booking confirmation via email. We reserve the right to refuse the booking in accordance with these Terms and Conditions.
When you book Accommodations and other Services through Ventrip, a contract is formed directly between you and the Supplier and you will be bound to the terms and conditions of the Supplier, as applicable. We do not verify, and do not guarantee, that all information provided by Suppliers that is available on the Site is accurate, complete, correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the Site or otherwise), inaccurate, misleading or false information of Suppliers or non-delivery of information by Suppliers.
Changes in market conditions or circumstances that occur can lead to changes in a short time causing the information provided by Suppliers that is available on the Site to be inaccurate or not applicable. In case of any problems, please contact us at support@ventrip.com and they will assist you.
In providing the Services we provide an online platform to connect you with Suppliers, vendors or other provides. To the extent permitted by law, we are not responsible or liable for the acts or omissions of a Supplier, and you have sole responsibility for any obligations or liabilities to Suppliers. We do not make any representations and should not be construed as making any recommendations or suggestions of the level of service quality or rating of the Suppliers listed on the Site, and in no event shall we be responsible or liable for any information, content, products, services or other materials provided or made available by Suppliers. Suppliers may be introduced in the form of different classes based on factors including but not limited to their reviews, ratings or any other factors. The given rating is calculated based on automated algorithms that can be updated and changed as per our discretion.
To the extent permitted by law, we have the right to not accept any user or booking (or in certain cases cancel the booking confirmation) at our sole discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a user or booking or cancelling a booking confirmation may include but are not limited to: breach of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available by the Supplier, user providing inaccurate, erroneous or misleading information, problems with credit card electronic communications, information or transactions, inappropriate behavior, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, history of breaches of these Terms, or being placed on any “black lists” or “watch lists” by governments or international organizations. We can at any time delete or remove the account of any user of the Site, either temporarily or permanently. Removed Users must not attempt to use the Site in any other name or through other users.
Every payment related to the booking or reservation of the Services shall be made directly to Ventrip’s bank account or Ventrip’s payment channels. Except where Ventrip is required to hold such payments based on trust for the relevant Supplier pursuant to a separate agreement applicable to the relevant Supplier, all such payments will be the property of Ventrip and amounts will be due and payable to the relevant Supplier when the services to which a payment relates are provided or at any other applicable time required by the relevant Supplier. Ventrip shall not be responsible for the validity of the reservation, if the payment is not being made directly to Ventrip’s bank account or Ventrip payment channels.

CANCELLATIONS

By making a booking, order or reservation through the Site, you accept and agree to the terms and conditions of applicable Suppliers, including policies regarding cancellation and/or absence, or your specific requests which may be given to the Suppliers. Ventrip is not responsible for any violation of these terms and conditions, or which are based on the user’s specific requests, so please read the Suppliers’ terms and conditions carefully before you make a booking, order or reservation through the Site.
Regarding refunds, including by means of credit card chargeback, and subject to any applicable rights you may have at law, Ventrip may have the right to withhold or take part of the amount paid to reimburse the reasonable costs that have been incurred in connection with the cancellation.

SPECIAL REQUESTS

In the event of any special requests (for example: rooms to be easily accessible by wheelchair, wheelchair assistance for people with disabilities at the hotels the user can contact the Supplier directly (as applicable). The request will be addressed at the Supplier’s discretion, based on availability and other factors. Your special requests may be subject to additional charges and/or fees by the relevant Supplier based on the discretion and/or policy of the relevant Supplier. Ventrip is not responsible for the availability and/or fulfillment of your special requests by the Supplier.

TRAVEL ADVICE

By displaying Travel Services in particular destinations, Ventrip does not represent or warrant that travel to such destinations is advisable or risk-free and Ventrip shall not be liable for damages or losses that may result from travel to such destinations. Under no circumstances shall Ventrip be liable for any incidents occurring during your trip or your stay. You are personally responsible for the selection of travel, travel route and destination, for the entire duration of your trip. To the extent permitted by law, Ventrip is not responsible for any loss that occurs if you fail to bring the required travel documents, such as your passport and any other reasons caused by you.
You agree to be solely responsible for obtaining, maintaining and having available for presentation, the proper and valid travel permits or foreign entry requirements (including, but not limited to, visas, passport or other travel permits and documents, whether for transit or otherwise) applicable to you prior to finalizing your travel arrangements in accordance with the prevailing laws of the country you are traveling from, into, over or transiting in. Ventrip has no obligation and is not responsible for notifying you of the travel arrangements and permits necessary for you to be able to carry out your travel plans. In no event shall Ventrip be responsible or liable for any losses or damages arising out of or in relation to your travel permits.

RATINGS

Ratings may be displayed on our Site. Such ratings are based on information we have received from the relevant Travel Suppliers and are provided for your information only. Ventrip does not verify the rating given and are therefore not responsible for the accuracy of the existing rating, nor do the ratings constitute any endorsement (or otherwise) by us. In no event shall Ventrip be responsible or liable for any claims, losses or liability with respect to the ratings shown on the Site.

PRICE AND PROMOTION

We may offer lower prices and/ or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies.
If there is any promotion provided directly by a Supplier, then the rights and authority over the promotion will be fully under that Supplier’s separate terms and conditions and will not apply to the reservation conducted through Ventrip.

ADDITIONAL CHARGES & REFUNDS

Each price listed on the Site is only available with certain conditions and these prices may change depending on the availability of booking, length of booking and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances it may not include taxes and other service charges (e.g., tips for tour guides, other facilities charges (if any), and other charges/fees which may arise from the use of services other than those provided by Ventrip (if any)). You agree that you are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. You must verify the booking on the booking sheet, and you may cancel the booking at any time before the final confirmation is done. Prices shown are detailed so that you can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to you. If there is a discrepancy in the amount paid, Ventrip will provide an email notification of the amount to be paid by you. In the event that you cancel the booking before paying in full any existing shortcomings, Ventrip will refund the amount paid or, subject to any applicable rights you may have at law, refund an amount reduced by the reasonable costs incurred by Ventrip as a result of the non-payment. If you have any questions about the Services, you can contact us at support@ventrip.com. For any other cancellations, subject to any applicable rights you may have at law, as well as Ventrip’s and the supplier’s policy, Ventrip will first investigate and verify applicable booking prior to providing refunds of the same amount paid by you, less any applicable costs incurred by Ventrip including however not limited to processing and administrative surcharges, inter-bank transfer fees, credit card fees etc. (“Refund Amount”). Upon successful verification by Ventrip, refunds will initially be offered to you in the form of electronic vouchers (e.g. Ventrip Coupon, Ventrip Points, and/or Ventrip Voucher from the supplier)Ventrip will work with you to refund amounts already paid by you, reduced by the reasonable costs incurred by Ventrip (e.g. inter-bank transfer fees). Refunds may not be immediate depending on your initial mode of payment. Refunds will be made by means of credit card chargeback if this option is available and you request it.
You can contact us at support@ventrip.com for further details on the estimated duration for receiving your refund and we will assist you as best as we can.
Ventrip is not responsible or liable for any cancelled transactions caused by inaccurate transfer amounts, or exceeding the time limit for transfers or any payment that is not being made directly to Ventrip’s bank account or Ventrip payment channels.

ADDITIONAL CHARGES FROM HOTELS

Please note that all prices for hotel reservations provided through our Site (the “Hotel Prices”) are based on your selections, such as for the requested period of stay and number of guests, unless otherwise specified. Hotel Prices are quoted per room and per night, unless otherwise specified. You are responsible for verifying whether your selection and any additional requests or services are reflected in the price displayed on the Site (please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site) and/ or in the email-coupon confirmation. Breakfast is usually not included, unless otherwise stated. Hotel resort fees and other mandatory costs (see description below) and local taxes, tourist, or occupancy charges (if any) will be paid by you and are usually not considered in the Hotel Prices unless otherwise stated. You are responsible for verifying any explanations or policies provided by the hotel on the Site. Insurance of any kind is not included in the Hotel Prices, unless otherwise stated. The standard hotel room reservation is for one or two guests; an additional charge will usually be required for an extra bed. The hotel can refuse to accept additional guests if not notified in advance.
Please note that some hotels may charge you a resort fee but may require additional charges (or the like) to use certain services. The resort fee is usually not included in the Hotel Prices; more details will be included in the hotel’s description on the Site. You may also be charged directly by the hotel for products and services including but not limited to: baggage handling fees, the cost of delivery of newspapers, in-room security costs, travel/tour fees, or the cost for cleaning the rooms under extraordinary circumstances. This practice of additional hotel charges is beyond Ventrip’s control.
Optional incidental expenses and personal consumption charges (such as those incurred during the Hotel stay) are not usually included in the Hotel Price. Such charges include but are not limited to: parking fees, in-room minibar charges, telephone charges, room service, food and beverage costs, special (gala) dinner costs, movie rentals / movies-on-demand, and Internet usage costs. During certain peak holiday seasons, some hotels may make their special dinners compulsory (such as for the New Year, Christmas, Chinese New Year and other events). Such charges are not included in the room rate but will be displayed on the booking form. Please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site. If you are unsure whether or not a charge is included in the tariff, please contact us at support@ventrip.com to clarify.
Certain hotels may add fees for transport or transfer to and from the airport. This is a common practice for travelling between islands (such as the Maldives), in order to reach the hotel. Such transportation is always governed by the hotel and is offered by or on behalf of the hotel, which is responsible for the transportation service. Ventrip does not arrange any transport and is not responsible for such transport service. You agree that Ventrip is not responsible for the quality, safety, frequency or service level of the transportation services, and for any loss or damage that may result from the use of such transportation services.
In some jurisdictions, hotels may be required by law to directly collect occupancy tax or local city tax from guests. Government authorities may also declare additional taxes and may require the hotel to collect such taxes directly. You agree to pay any and all of such taxes/costs to the hotel directly upon checkout, unless otherwise specified. If you have any questions, please contact us at support@ventrip.com regarding any additional costs that may be included in the Hotel Price.

ACCOUNT REGISTRATION

You may be required to register an account with Ventrip. We will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when you register to set up an account. You must provide us with an accurate, complete, and latest information and agree to provide us with any proof of identity that we may reasonably request. We will collect, use, disclose and process your personal information in accordance with our Privacy Policy.
Only you can use your own account and you represent and warrant that you will not authorize any other party to use your identity or your account for any reason, unless permitted by Ventrip.
You cannot assign or transfer your account to any other party.
You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized use of your account or identity, order(s) received from such unauthorized use shall still be considered as valid orders and we will process such order(s). Subject to any rights you may have at law, you hereby declare that Ventrip is not responsible for any loss or damage arising from the misuse of your account.
If you no longer have control over your account, you are required to immediately notify us (e.g., your account is hacked in any way or your phone is stolen) so we can temporarily block and/or inactivate your account. Please note that you are responsible for your use of your account and may be liable for your account even if your account is misused by others.
Ventrip has the full right to temporarily block, delete, or deactivate your account at our sole discretion and for any cause without giving reasons for blocking, deletion, or deactivation of your account provided that this will not affect our obligations to provide any Services that have been purchased by you prior to that time (unless we also cancel those Services as permitted by these Terms). The reasons for blocking, deletion, or deactivation of your account may include but are not limited to:
you breach these Terms or any other supplemental policies,
you breach and violate applicable laws,
your booking or account shows signs of fraud or theft.
suspicion of criminal activity,
suspicious booking,
you are providing inaccurate or misleading information,
your inappropriate behavior, threats, or insults,
refusal to provide information,
practical impediments,
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age,
Endanger national security or leak state secrets.

PAYMENT DETAILS AND PROCEDURES

Payments are made in the amount and currency as stated, not including bank fees or any other charges by Ventrip.
Ventrip does not collect taxes or levies. If a hotel or city destination charges taxes, those taxes are the responsibility of the user.
For all forms of reservations, you must make payment within the specified time limit. If the payment is not made, then Ventrip reserves the right to cancel all reservations.
Payment methods include but are not limited to bank transfer and credit card. For payment by bank transfer, you must provide the bank transfer receipt as proof of payment of reservations listed in the Ventrip confirmation email. You must follow the procedures contained in the confirmation email.
For other payment methods such as credit card, you must follow the procedures stated by Ventrip and/or the relevant payment service provider.
After you make full payment, Ventrip will place the order and issue a reservation code, which will be accompanied by:
Booking Code;
Customer Name;
Number Booking;
Booking Details;
Phone Number;

PAYMENT BY CREDIT CARD & FRAUD

For payment of bookings placed through the Site, your credit card will be billed by Ventrip for the full price at the time of booking and confirmation of the booking (any refund that may be given will depend on the conditions of the existing reservations). You must check the booking details thoroughly each time before you make a reservation. Ventrip will process any refund, as applicable, within a reasonable period. For certain reservations, you may have to pay the Supplier directly. In order to safeguard and encrypt your credit card information when in transit to us, we use encryption technology such as Transport Layer Security (“TLS”) or Secure Sockets Layer (“SSL”) to ensure the integrity of your information.
In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such a case, Ventrip has no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party, regardless of whether such fraud or unauthorized use was carried out through Ventrip services (including, but not limited to, Ventrip), other than where this arose from the fraud, negligence or willful action of Ventrip or as otherwise required by law. Except as otherwise provided by law, Ventrip is not obliged to make refunds or repayments to you as a result of such fraud. If you suspect any unauthorized reservations or fraud committed on Ventrip, you must contact us at support@ventrip.com.
To make a reservation you must be aged over eighteen (18) years old and have full legal capacity to make the transaction (or have authorization from your legal guardian). You must use a credit or debit card that you own, issued in your name, and make sure that there are sufficient funds to cover the transaction costs. Any fees incurred by you for authorizing a transaction that results in an over-drawing of your account are not the responsibility of Ventrip.
You shall ensure that the details you provide to us are completely accurate. Ventrip reserves the right to not accept certain credit cards. Ventrip can add or remove other payment methods at our sole discretion.
In certain cases, we may require additional information or verification to validate and confirm the booking, as described in more detail on the Site. Reservations are not confirmed until you have received a confirmation email with a voucher and there is the possibility that the can implement fraud examination mechanisms during the booking process. If fraud occurs or is determined to occur, then the booking will be void. Ventrip shall not bear any responsibility for such cancellations by the Supplier. If you choose not to submit additional information, reservations will not be completed and will be voided.

VENTRIP RIGHTS AND CONTENT

Ventrip grants you a limited, revocable, non-transferable and non-exclusive right to access and use the Site to the extent expressly permitted by these Terms. In connection with this, we are not granting you any other rights or licences with respect to use of the Site; rights or licenses not expressly granted, are reserved by Ventrip or other third party owners of such licence. Content available on the Site, including any information, data, text, images, graphics, video, messages, reviews, or other materials, including the software infrastructure used to provide the Content (the “Content”), is wholly owned by Ventrip or its suppliers and service providers, including but not limited to the Suppliers (as applicable). You can use the Site to place orders and you hereby guarantee that you will not submit false reservation requests. You hereby declare to ensure that the payment information you provide is accurate. You also guarantee providing an accurate email and mailing address as well as other details of your contact information.
You agree to not use the Site or its contents for any commercial purposes or either directly or indirectly for other than personal use or for unlawful purposes (prohibited by law) or do any acts that violate these Terms. Except with the written consent of Ventrip, you agree not to, copy, transmit, upload, display, perform, upload, transfer, sell, offer to sell, licence any information, software, products or services obtained in connection with the Site. In addition, you agree not to:
use the Site or its contents for any advertising or other commercial purposes without permission from Ventrip;
copy, transmit, upload, or store any part of the content of the Site for any purpose not expressly permitted by these Terms;
make deep link- to any portion of the site without the express written consent from Ventrip;
resell, use, copy, perform surveillance (such as using or installing spider or scrape programs), display, download or perform any Content production, software, products, services available through the Site for commercial purposes or objectives/activities of competition;
frame,” “mirror,” or otherwise replicate or incorporate any portion or aspect of the Site, including without limitation Ventrip’s name, logo, trademarks, or proprietary information, into any other website without our express written consent;
use the Site in a manner or for a purpose that violates any national, state or provincial, local, or other law or regulation, or any order of a court;
use the Site to post or transmit material that is unlawful, threatening, abusive, libelous or defamatory, obscene, indecent, or sexually explicit, that discriminates or promotes discrimination against any individual or group, or that promotes illegal activities;
send spam or other unsolicited messages or otherwise cause nuisance, annoyance or inconvenience;
send or store any material that may infringe upon the intellectual property or other rights of a particular entity or person, including but not limited to copyrights, patents, trademarks, trade secrets, confidential information or publications;
send or store any material where prohibited by applicable law or violate the rights and obligations that exist based on the contractual relationship;
send or store any material containing software viruses or other harmful computer code;
imitate any person or entity for any purposes;
manipulate or falsify information with the aim to disguise the origin of statements provided;
use the Site in a fraudulent manner or under false pretenses, including without limitation making a reservation or reservation inquiry under a false name or address or incorrect age, using a method of payment that you are not authorized to use to pay for accommodation, or taking action that may be considered phishing;
gain unauthorized access or perform unauthorized modification to the Site or other related website, other accounts, computer systems, networks connected to the Site through hacking, password theft or other similar matters;
obtain or attempt to obtain any materials or information by ways that are not intentionally supplied by the Site (including but not limited to other destinations provided by the Site). This includes but is not limited to, obtaining or collecting information about others such as email addresses;
Use bots, crawlers, scrapers, or other automated means or any manual process to access, monitor, copy, or collect data or other content from or otherwise interact with the Service without our express written permission;
attempt to modify, adapt, decipher, translate, decompile, disassemble, edit or reverse engineer any of the software used by us in connection with the Site;
take any action that, in our sole discretion, adversely affects or could adversely affect the performance or function of the Site or any system used by us on the Site, or that places an unreasonable load on our servers or infrastructure;
any other action which may adversely affect or result in damage to the Site, Ventrip or its affiliates and employees, or Ventrip’s reputation;

RIGHTS TO USER CONTENT

By completing a booking, you hereby agree to receive electronic mail containing an invitation to provide reviews or content reviews with respect to the selection of Suppliers. Ventrip has sole discretion whether your review will appear on the Site. Ventrip can display the review, which may contain comments, level of service and your name.
In providing a review, you agree to ensure that:
you own and control all of the rights to the reviews that you provide to the Site;
you grant us a non-exclusive, royalty-free, worldwide, sub-licensable and transferable license to use your reviews, including all intellectual property rights therein, in connection with our business operations including the operation and management of the Site;
the content of the review is accurate and contains no misrepresentations; and
the use or performance or transmission of the content of the review does not violate these Terms or applicable laws and regulations, you are not violating any third party’s rights, and you are not causing injury to any party.
You must bear all responsibility for the content of the reviews that you provide or submit.
Reviews provided by you will be deemed to not contain confidential information and Ventrip shall have no obligation to treat any review as confidential information. Without limiting the other provisions contained in these Terms, Ventrip has sole discretion to use reviews as deemed appropriate including but not limited to removing, cutting, modifying, or otherwise editing the review. Ventrip shall have no obligation to pay for the content that you submit in a review, including but not limited to content review that has been changed, eliminated or cut. Ventrip shall have no obligation to provide or include or mention authors or other third parties.
In any case, you hereby agree that with respect to the content of your reviews:
you do not require any attribution or identification on any derivative works;
you consent that all content of reviews submitted to Ventrip may be used by Ventrip and its employees, successors, and transfer recipients in any way, at any time. This includes but is not limited to publishing and reproduction of the review; and
you hereby waive all rights and agree not to claim any rights in any review.

INTELLECTUAL PROPERTY RIGHTS

Content made available through the Site may be protected by protected by copyright, trademark, patent, and/or other laws of England and other countries. You acknowledge that all intellectual property rights for such content are the exclusive property of Ventrip and/or its licensors and agree that you will not remove, alter, or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, perform, transmit, or otherwise exploit any content accessed through the Service except to the extent you are the legal owner of that Content or as expressly permitted in these Terms.
Ventrip and/or its affiliated companies are the owners of certain Intellectual Property Rights. Except as expressly set out in these Terms, nothing in these Terms shall be construed as granting you a licence or any rights, implied or otherwise, to use, possess, distribute or modify any of Ventrip’s Intellectual Property Rights. Other product and company names contained on the Site, including names, trademarks, marks, service marks, logos, symbols or other designs may be owned or licensed for use by third parties. Use of third party Intellectual Property Rights on the Site is not considered a recommendation or sponsorship for the Site by third parties. Ventrip owns copyright to the Site, and you must not use, possess, distribute or modify any of the Intellectual Property Rights owned by Ventrip and its affiliated companies without express approval from Ventrip.
The whole of the Content is protected by copyright laws. We and our licensors own the copyright and/or other rights over the selection, coordination, arrangement, and repair of the Content and the original content. You must not modify, reproduce, copy, perform, display, publish, or exploit the Content, in whole or in part, unless you have express written consent from Ventrip.
Ventrip shall not be responsible for Intellectual Property Rights owned by third parties or for your and/or other party's infringement of Intellectual Property Rights owned by third parties.
You can use the information on the Site only for personal, non-commercial use. Unless specified otherwise, and expressly permitted by the copyright laws, you may not copy, reproduce, redistribute, retransmit, publish or otherwise commercially exploit any downloads you make from the Site without the permission of the owner of the Intellectual Property Rights. Even if you obtain the necessary permission, you must not make changes or deletions. You hereby accept and agree that downloading any Content does not grant you any Intellectual Property Rights in that Content.

COPYRIGHT NOTIFICATIONS

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, and you believe content on the Service infringes your copyright(s), please send a notice containing the following details listed below:
Name and address of the person authorized to act on behalf of the owner of the copyright interest;
Identification of the copyrighted work(s) you claim to have been infringed;
Identification of the material that you claim is infringing or to be the subject of infringing activity and that you request us to remove;
Identification of the material that you claim is infringing or to be the subject of infringing activity and that you request us to remove;
Sufficient details to permit us to locate such material (including, if applicable, the URL of the link shown on the Application where such material may be found);
In case you are not the owner of the Intellectual Property Rights or license exclusive then it must include the name and address of the owner of the Intellectual Property Rights;
Your name, telephone number, and electronic mail address;
A statement by you that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
If material you have posted has been removed, you may send us a counter-notice with the following information or a comparable notice enabling us to take the necessary steps.
The notices must be signed by copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright and send at info@ventrip.com

We will review and handle notifications in accordance with the above requirements and in accordance with English law.
You agree to not hold Ventrip responsible for losses or damages that may occur as a result of fraud, forgery or false accusations of intellectual property rights infringement.

WARRANTY AND LIMITATIONS OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS VENTRIP’S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SITE.

THE WEBISTE, INCLUDING ALL SERVIVES AND CONTENT THEREIN, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABE" BASIS. WE DISCLAIM THAT WE DO NOT MAKE ANY KIND OF GUARANTEE OR WARRANTY, WHETHER EXPRESS OR IMPLIED, INCLUDING WITH RESPECT TO THE MERCHANTABILITY OF A PRODUCT OR SERVICE, OR SUITABILITY OF THE SERVICES WE PROVIDE FOR A PARTICULAR PURPOSE AND AGAINST NON-INFRINGEMENT WHERE APPLICABLE;
WE DO NOT GUARANTEE THAT THE FUNCTIONS, SERVICES AND SECURITY FEATURES PROVIDED IN THE WEBSITE WILL BE UNINTERRUPTED OR FREE FROM ERROR; INCLUDING RESERVATION AVAILABILITY ERRORS, PRICING ERRORS, INACCURATE OR INCOMPLETE DESCRIPTIONS OF ACCOMMODATIONS OR LOCATIONS, AND THE SITE OR THE SERVER PROVIDE SERVICES THAT ARE FREE FROM VIRUSES, MALWARE OR HARMFUL COMPONENTS. VENTRIP DOES NOT GUARANTEE THE ACCURACY OF THE INFORMATION PUBLISHED ON THIS SITE AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR INACCURACIES IN SUCH INFORMATION.
WE DO NOT WARRANT THE ACCURACY, AUTHENTICITY, INTEGRITY OR QUALITY OF THE CONTENT, SITES OR RESOURCES AVAILABLE TO AND FROM THE SITE INCLUDING, BUT NOT LIMITED TO, ANY GUARANTEE THAT THE CONTENT, SITES OR RESOURCES ARE FREE FROM SOURCE MATERIAL THAT IS MALICIOUS, INDECENT, OR CONTROVERSIAL;
WE DO NOT GUARANTEE OR WARRANT THAT YOU WILL BE GRANTED VALID TRAVEL PERMITS APPLICABLE TO YOU. WE DO NOT HAVE ANY RESPONSIBILITY TO NOTIFY YOU OR INDEMNIFY YOU IN THE EVENT THAT YOU SUFFER LOSSES OR DAMAGES RELATING TO YOUR LACK OF VISA OR TRAVEL PERMITS (INCLUDING, BUT NOT LIMITED TO, REFUSAL OF ENTRY, DEPORTATION).
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS AT YOUR SOLE RESPONSIBILITY AND RISK. YOU VOLUNTARILY ASSUME SUCH RISK, AND YOU WILL BE FULLY RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN RELATION TO SUCH MATERIAL, INCLUDING ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM DOWNLOADING ANY MATERIALS THAT ARE PROVIDED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE AND ACKNOWLEDGE THAT YOU BEAR THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE. IN NO CASE SHALL VENTRIP OR ITS SUBSIDIARIES OR AFFILIATES (INCLUDING BUT NOT LIMITED TO THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR OTHER ECONOMIC LOSS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, DISPLAY OF, OR USE OF THE SITE, WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF VENTRIP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

GOVERNING LAW

These Terms (and any and all disputes arising out of or in connection with these Terms (including any alleged breach or challenge to the validity or enforceability of these Terms)) shall be governed by and interpreted in accordance solely with the Laws of England.

MAJEURE

Ventrip shall not be liable for any non-performance or violation of these Terms, such as for transaction failure, restricted access to the Site, or any damage or harm to users caused by any act or condition beyond the reasonable control of either you or us (“Force Majeure Event”). Force Majeure Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, hotel bankruptcy or insolvency, and cyber attacks.
Ventrip shall not be responsible for any damages or losses caused by any means to any party because of the Force Majeure Event.

CONTACT US

If you have any questions about these Terms and Conditions, please contact us at info@ventrip.com or

Ventrip Ltd,

71-75 Shelton Street,

London, WC2H 9JQ